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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christy Greenville

Christy Greenville

September 3, 2026

5  out of  5
rating by Christy Greenville
"Lauren and her staff always go above and beyond to take care of all of my insurance needs. They are always pleasant and quick to help! The stand out star in my eyes is Jas ...She is so personable and knows her stuff!
I don’t know how or where I could ever get better service. I have been with this Grapevine office “The Stone Agency” for many years.. and I look forward to many more... they are State Farm Insurance Company.. but to me, Lauren and her staff.. are family!"
We responded:
"Wow, thank you Christy! We are so glad to hear how positive your experience has been. Thank you for putting your trust in us, we are so thankful for customers like you!"
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James Coultes

September 1, 2026

5  out of  5
rating by James Coultes
"Awesome experience speaking with Jas today. She was so helpful and personal to my needs. Highly recommended"
We responded:
"Thank you for your review, James. I'm glad you had a helpful and personalized experience with our office. We appreciate your recommendation! Let us know if we can help with anything else."
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Gordon Gunther

August 28, 2026

5  out of  5
rating by Gordon Gunther
"Excellent and Superior service!!! Wael my agent was extremely knowledgeable, friendly and professional!!! I highly recommend this agent and agency! The best hands down!!!"
We responded:
"Gordon, thank you for taking the time to leave us a review! I'm really happy to hear that Wael provided you with such knowledgeable and friendly service. Your recommendation means a lot to us. We're always here if you need anything else!"
Profile photo of DMC C

DMC C

August 27, 2026

5  out of  5
rating by DMC C
"Denise was so helpful. She was patient, kind, and knowledgeable. She gave exceptional service."
We responded:
"Thank you for your wonderful feedback! I'm glad you had a professional and friendly experience with our team. We are committed to delivering exceptional service, and your words mean a lot to us. If there's anything else we can assist you with, feel free to reach out!"
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Shayleen Allen

August 25, 2026

5  out of  5
rating by Shayleen Allen
"Everyone at Lauren's office is great & always takes care of me! I would highly recommend this office to anyone."
We responded:
"Thank you, Shayleen! I'm happy to hear that you feel well taken care of by our team. Your recommendation means a lot to us. We're always here if you need anything else!"
Profile photo of Sid

Sid

August 24, 2026

5  out of  5
rating by Sid
"Wael helped me with my insurance and saved me a bunch on my home and auto!"
We responded:
"Sid, thank you for taking the time to leave us a review! I'm happy to hear that Wael was able to assist you with your insurance needs and help you save on your home and auto policies. We appreciate your support!"
Profile photo of Brittany Clark

Brittany Clark

August 21, 2026

1  out of  5
rating by Brittany Clark
"Unfortunately since being with this office for over 8 years now and with family who have also been with them for many many more years, I am forced to start shopping new insurance and a new agent because I guess this place just doesn’t need my business and money anymore?
After trying to set up a new policy to add to my account I was met with no reply and then a simple “it appears it was forgotten about” and then a “I can help you personally” and then ignored for over a week again.
If you aren’t interested in my money and business, just say so. But the fact that it was justified by Wael as “we dropped the ball” is an insult.

I DO NOT RECOMMEND THIS INSURANCE OFFICE unless you want to be ignored and treated like an inconvenience vs a customer."
We responded:
"Thank you for sharing your experience, Brittany. I'm truly sorry to hear about the issues you faced while trying to set up a new policy. It's concerning to learn that you felt ignored and undervalued, and I apologize for any frustration this has caused. Your feedback is important, and I would appreciate the opportunity to discuss this further and make things right. Please feel free to contact our office directly so we can address your concerns."
Profile photo of Gary Holcomb

Gary Holcomb

August 11, 2026

5  out of  5
rating by Gary Holcomb
"Excellent service"
We responded:
"Thank you, Gary! I'm happy to hear you received excellent service from our office. We appreciate your support!"
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Nancy Zahn

August 10, 2026

5  out of  5
rating by Nancy Zahn
"Irene helped me with an issue I was having and she went above and beyond. She was helpful, knowledgeable, patient and kind. she is what I expect good customer care to be all about (something that is rare these days). I have been with this agency for many years and they are good to work with."
We responded:
"Nancy, thank you so much for your kind words! I'm very happy to hear that Irene was able to assist you so effectively. Her dedication to providing knowledgeable, patient, and kind service truly embodies what we strive for in our customer care. We're grateful to have you as a long-time customer and appreciate your continued business.

- Lauren Stone - State Farm Insurance Agent, Grapevine, TX"
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Lindsay Poynor

August 5, 2026

5  out of  5
rating by Lindsay Poynor
"Very helpful"
We responded:
"Lindsay, thank you for taking the time to leave us a review! I'm happy to hear that you found our service helpful. Let us know if we can help with anything else!"
Profile photo of Joan Eddy

Joan Eddy

July 27, 2026

5  out of  5
rating by Joan Eddy
"Wanda was very friendly and helpful"
We responded:
"Thank you, Joan! I'm glad to know you had a friendly and helpful experience with our office. We're always here to assist you with any of your insurance needs. Let us know if we can help with anything else!"
Profile photo of Jennifer Boatman - Carper

Jennifer Boatman - Carper

July 22, 2026

5  out of  5
rating by Jennifer Boatman - Carper
"Wanda’s assistance was excellent as usual! Thank you for taking care of our insurance needs.
Dennis Davidson."
We responded:
"Dennis, I'm happy to hear that Wanda provided excellent assistance with your insurance needs. We appreciate your trust in us. Feel free to reach out if you need anything else!"
Profile photo of Jeremiah Miller

Jeremiah Miller

July 14, 2026

5  out of  5
rating by Jeremiah Miller
"Jas is a great person and perfectly explained my policy changes to me before asking me to agree or sign to anything. I appreciate her intentionality, easy-going attitude, and clear and concise explanations. Thank you, Jas!"
We responded:
"Thank you, Jeremiah! I'm glad to hear that your policy changes were explained clearly and the process was smooth for you. We appreciate your feedback and are here if you need anything else!"
Profile photo of Johanna Zamora

Johanna Zamora

July 9, 2026

5  out of  5
rating by Johanna Zamora
"Blake has helped tremendously in making investment decisions.The process seems simple with his guidance. Thank you!"
We responded:
"Thank you, Johanna! I'm happy to know that our team has been a great help with your investment decisions. We strive to make the process as straightforward as possible. We're always here if you need anything else!"
Profile photo of Frank Groesbeeck

Frank Groesbeeck

June 29, 2026

5  out of  5
rating by Frank Groesbeeck
"The young lady, Elyanna, who took my call, was very friendly and courteous. She responded quickly to my issue and was able to resolve the matter satisfactorily. I've been with StateFarm for 46 years and would never consider using another insurance company."
We responded:
"Frank, thank you for your kind words and for being a loyal State Farm customer for 46 years. I'm glad to hear that our team member was friendly, courteous, and resolved your issue quickly. We appreciate your continued trust in our services. If you ever need further assistance, please don't hesitate to reach out.

- Lauren Stone - State Farm Insurance Agent, Grapevine, TX"
Profile photo of Chelsea Hernandez

Chelsea Hernandez

June 24, 2026

5  out of  5
rating by Chelsea Hernandez
"Samantha did a wonderful job taking care of my account today!"
We responded:
"Chelsea, thank you for taking the time to leave us a review! I'm glad we could assist you with your account. We appreciate your feedback and support. Feel free to reach out if you need anything else!"
Profile photo of Adrian Griffee

Adrian Griffee

June 24, 2026

5  out of  5
rating by Adrian Griffee
"Great service! And fast!!!"
We responded:
"Adrian, thank you for the 5 stars! I'm happy to hear that you found our service both great and fast. We strive to make every experience a positive one. Let us know if we can help with anything else!"
Profile photo of Lewis Ritcherson

Lewis Ritcherson

May 19, 2026

5  out of  5
rating by Lewis Ritcherson
"Friendly Denise was all of these
Efficient
Effervescent"
We responded:
"Lewis, thank you for your wonderful review! I'm glad you found our service friendly, efficient, and effervescent. Your feedback means a lot to us. If you need any further assistance, feel free to reach out. - Lauren Stone - State Farm Insurance Agent, Grapevine, TX"
Profile photo of Okey Okpara

Okey Okpara

May 19, 2026

5  out of  5
rating by Okey Okpara
"The representative was very friendly and helpful."
We responded:
"Hey, Okey! Thank you for taking the time to leave a review and share your experience with our office. We’re happy to hear you found the service friendly and helpful, and we appreciate the opportunity to assist with your insurance needs."
Profile photo of Evelyn Moore

Evelyn Moore

May 8, 2026

1  out of  5
rating by Evelyn Moore
"Trying to cancel my insurance and no one from this office will call me back. I guess my next step is calling the layer."
We responded:
"We sincerely apologize for the frustration and lack of communication you experienced. That is not the level of service we strive to provide.

Please contact our office directly so we can assist you as quickly as possible. Thank you for bringing this to our attention."
Profile photo of Jimmy Azzarello

Jimmy Azzarello

May 8, 2026

5  out of  5
rating by Jimmy Azzarello
"Safi was great to work with as I switched my auto insurance and also obtained a personal articles policies. Highly recommend!!"
We responded:
"Thank you, Jimmy! I'm happy to hear that you had a great experience while switching your insurance and obtaining policies. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Profile photo of Rejoe Joy

Rejoe Joy

April 17, 2026

5  out of  5
rating by Rejoe Joy
"Wael was great and helpful. We switched from nationwide (auto) and travelers (home) and saved a decent amount. Thank you"
We responded:
"Thank you, Rejoe Joy! I'm happy to hear that Wael was able to assist you effectively and help you save on your insurance. We appreciate your trust in us and are here if you need anything else. Thanks for choosing us!"
Profile photo of Jason Friesenborg

Jason Friesenborg

April 16, 2026

5  out of  5
rating by Jason Friesenborg
"Great experience moving from Allstate to State Farm! Highly recommend Safi Khan. Safi was able to quickly analyze my current coverages and provide a compelling proposal for Auto and Home. Glad I was able to switch and find a great agent!"
We responded:
"Thank you, Jason, for sharing your experience! I'm glad to hear that you had a smooth transition and received a compelling proposal for your insurance. We're grateful to have you with us and are here to help with any future needs. Let us know if there's anything else we can assist with!"
Profile photo of Ernest Zapata

Ernest Zapata

April 6, 2026

5  out of  5
rating by Ernest Zapata
"I am very satisfied with my experience with State Farm. Not to sound like of of those commercials, I saved over $1600 by switching my home and auto from Allstate. $1600. That’s insane!!! The rep I spoke with as amazing. I’m so glad I switched."
We responded:
"Thank you, Ernest! I'm happy to hear that you had such a positive experience and saved a significant amount by switching to us. It's wonderful to know our team made the process smooth for you. If you have any questions or need further assistance, feel free to reach out anytime!"
Profile photo of Nataliya Hearst

Nataliya Hearst

April 1, 2026

5  out of  5
rating by Nataliya Hearst
"Excellent service! The team was very helpful, patient, and explained everything clearly. They helped me find the right coverage for my needs and made the whole process simple and stress free. I highly recommend them to anyone looking for reliable insurance."
We responded:
"Thank you, Nataliya! I'm happy to hear that our team was able to assist you effectively and make the process easy. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"